Refund & Cancellation Policy

Happy Cony LLC – Honolulu, Hawaii, USA

Effective Date: 10 October 2025

Last Updated: 10 October 2025

1. Policy Overview

Happy Cony LLC (“Company,” “we,” “us,” or “our”) provides transparent and fair refund and cancellation processes...

This Policy outlines conditions for refunds, timelines, required documentation...

Important: Bookings made through third-party platforms...

2. Definitions

• Booking: A confirmed reservation...
• Pickup Time: Scheduled date...
• No-Show: Failure to pick up...
• Deposit: Authorization hold...
• Refundable Amount: Amount eligible...

3. Cancellation by Customer – Standard Rules

• Free Cancellation: Up to 24 hours...
• Late Cancellation: Within 24 hours...
• No-Show: Full forfeiture...
• How to Cancel: Via email or phone.

4. Changes & Modifications by Customer

• Changes subject to availability...
• Downward adjustments...
• Upward adjustments...

5. Company-Initiated Cancellations

• Non-Availability: Replacement or refund.
• Fraud or Non-Compliance: Refund withheld...

6. Refund Processing – Timing & Method

• Refunds returned to original method...
• Banks may take 5–15 business days...
• Itemized receipts provided...
• Refund holds may occur...

7. Damage, Toll, Violation & Administrative Charges

• Charges may include repair, cleaning...
• Supporting documentation provided...
• 14-day dispute window.

8. Force Majeure & Safety Events

• Natural disasters or emergencies...
• Company may offer alternatives...
• Case-by-case handling.

9. Third-Party Bookings & Partners

Refunds must be requested through the platform used for booking...

10. Dispute Resolution & Chargebacks

• Contact billing first.
• We may defend chargebacks...
• Handled under Hawaii law.

11. Evidence Required for Refund Requests

• Booking ID
• Proof of payment
• Photos/documents
• Police report (if needed)
• Relevant communication

12. Administrative & Processing Fees

• May apply for manual refunds...
• Fees disclosed during booking.

13. Credits & Vouchers

• Credits may be offered...
• Valid for 12 months...
• Non-transferable.

14. Limitation of Liability & Indemnity

Liability limited to rental amount...

15. Changes to This Policy

Updated Policy posted at: https://conycarrental.com/refund-policy

16. Contact & Escalation

Billing Department – Happy Cony LLC

Email: billing@conycarrental.com

Phone: +1 (833) 366-4938

Mail: 1325 Middle Street, Honolulu, Hawaii

Escalations: support@conycarrental.com

17. Consumer Rights & Legal Notices

This Policy complies with U.S. and Hawaii laws...