Refund & Cancellation Policy

Happy Cony LLC – Honolulu, Hawaii, USA

Effective Date: 10 October 2025

Last Updated: 10 October 2025

1. Policy Overview

Happy Cony LLC (Company, we, us, or our) seeks to provide fair and transparent refund and

cancellation practices for customers who reserve and rent vehicles through our website

(https://conycarrental.com) or via our authorized partners. This Refund & Cancellation Policy (Policy) explains

the circumstances under which refunds or credits may be issued, the process you must follow to request a

refund, applicable fees, required documentation, and the Company’s rights and remedies. This Policy is

governed by U.S. federal law and the laws of the State of Hawaii.

Important: All bookings are contracts between the Customer and Happy Cony LLC. Third-party

bookings (booked via affiliates, marketplaces, or resellers) are subject to the third party’s refund policies in

addition to this Policy. Happy Cony LLC is not responsible for third-party merchant policies beyond the

refunds we directly control.

2. Definitions

– Booking – a confirmed reservation for a vehicle made through our Website or authorized partner.

– Pickup Time – the scheduled date and time when the Customer will take possession of the Vehicle.

– No-Show – failure to pick up the Vehicle within the grace period without prior written or telephonic notice to

Company.

– Deposit – an authorization hold or charge placed on the Customer’s payment method to secure the Booking

and cover potential damages, fines, or fees.

– Refundable Amount – amount eligible to be returned to the Customer after deductions for applicable fees,

damage charges, or other valid charges.

3. Cancellation by Customer – Standard Rules

1. Free Cancellation Window: Customers may cancel free of charge up to 24 hours before the Pickup Time

for a full refund of amounts paid to Happy Cony LLC (excluding any non-refundable fees expressly

communicated at time of booking).

2. Late Cancellation: Cancellations received within 24 hours of Pickup Time are subject to a Late

Cancellation Fee equal to one (1) day’s rental or the stated minimum rental charge, whichever is greater.

3. No-Show: A No-Show shall result in forfeiture of the Rental Charge and any applicable prepayments; the

Booking will be cancelled after the grace period (generally two (2) hours from scheduled Pickup Time) unless

the Customer provides prior notice and Company accepts the late arrival in writing.

4. How to Cancel: Cancellations must be submitted via the cancellation form on your booking confirmation

page, by emailing billing@conycarrental.com, or by calling our Billing Department at +1 (XXX) XXX-XXXX.

Verbal notices must be followed by written confirmation via email. The cancellation request time is the time

received by Company.

4. Changes & Modifications by Customer

– Changes to Pickup Time, Return Time, Vehicle Category, or Location are subject to availability and may

incur change fees and/or rate adjustments.

– If a change results in a lower total rental charge, an adjustment (refund or credit) will be processed after

deducting any change fees, subject to our final inspection and reconciliation.

– If a change results in a higher charge, the Customer must pay the rate differential prior to the modified

Pickup Time.

5. Company-Initiated Cancellations

1. Non-Availability / Operational Issues: If we must cancel a Booking due to vehicle unavailability,

maintenance, or other operational reasons, we will notify the Customer as soon as practicable and will:

– Offer an equivalent replacement vehicle at no additional charge where available; or

– If a replacement is not available or acceptable, provide a full refund of all amounts paid to Cony Car Rentals

LLC for that Booking.

2. Fraud / Non-Compliance: If a Booking is cancelled due to suspected fraud, failed identity verification, or

non-compliance with rental eligibility (age, license, or payment method), the Company may cancel the

Booking and withhold refunds to the extent permitted by law. The Customer will be notified and given an

opportunity to provide corrective documentation within a reasonable time frame.

6. Refund Processing – Timing & Method

– Method: Refunds will be returned to the original payment method used at the time of Booking unless

otherwise agreed in writing.

– Timing: Once a refund is approved, the Company processes refunds promptly; however, banks/issuers may

take 5-15 business days to reflect the refund on the Customer’s statements.

– Partial Refunds: Where applicable (e.g., deductions for damages, tolls, administrative fees), the Customer

will be provided an itemized explanation and receipt of charges.

– Refund Holds: The Company may place a temporary hold on refunds while an investigation or damage

assessment is in progress. The hold will not exceed a commercially reasonable timeframe, and the Customer

will be notified.

7. Damage, Toll, Violation, & Administrative Charges

– Deductions from the Deposit or direct charges to the Customer may include: costs to repair Vehicle

damage, cleaning fees, lost-key or replacement costs, tolls, parking fines, traffic citations, and administrative

processing fees.

– For any such charge, Company will provide supporting documentation (repair estimates, photos, citations)

and an itemized invoice. Customers have 14 days from receipt of notification to dispute or provide clarifying

information; disputes will be investigated in good faith.

8. Force Majeure, Safety & Unforeseen Events

– In events beyond Company’s control (natural disaster, acts of government, civil unrest, epidemics, severe

weather), Company may modify or cancel Bookings. Company will make commercially reasonable efforts to

offer an alternative, credit, or refund, but is not liable for consequential losses.

– For safety reasons, Company may cancel or suspend bookings if continuing the rental poses risk to person

or property; applicable refunds or credits will be considered on a case-by-case basis.

9. Third-Party Bookings & Partners

– Bookings made through third-party platforms, travel agents, or affiliates are subject to both the third party’s

refund policy and this Policy. Happy Cony LLC may be limited in its ability to issue refunds for third-party

transactions; Customers must follow the refund procedures of the platform used to book. Cony will cooperate

with partners to achieve fair resolution.

10. Dispute Resolution & Chargebacks

– Customers should first contact the Company’s Billing Department for any refund concerns. If unresolved, the

Customer may escalate per the contact details below.

– In the case of a chargeback initiated by a Customer with their card issuer, Company reserves the right to

defend the chargeback by submitting evidence of services rendered (signed rental agreement, inspection

photos, timestamps, proof of communication). Customers acknowledge that unjustified chargebacks may

result in additional fees and potential restriction from future bookings.

– Any dispute not resolved amicably shall be governed by the laws of the State of Hawaii, and the parties

agree to submit to the exclusive jurisdiction of the courts of Honolulu County, Hawaii, unless otherwise

mutually agreed to arbitration in Hawaii.

11. Evidence & Documentation Required for Refunds

To expedite a refund review, Customers should provide (where applicable):

– Booking confirmation and booking ID;

– Proof of payment (card statement screenshot or receipt);

– Photos or documentation supporting any claim (vehicle condition, timing, correspondence);

– Police report for theft or major accidents;

– Any third-party communication relevant to the dispute.

Company may also rely on internal records (GPS logs, booking timestamps, inspection photos, agent call

recordings) as evidence.

12. Administrative & Processing Fees

– The Company reserves the right to charge reasonable administrative fees for: manual refunds, chargeback

handling, late cancellations, lost-key processing, or extensive dispute resolution (as disclosed at booking).

These fees will be disclosed in advance where practicable.

13. Credits & Vouchers

– At Company discretion, refunds may be issued as rental credits or vouchers instead of cash refunds; credits

are valid for redemption for the period specified on the credit (normally 12 months) and are non-transferable

unless expressly allowed.

14. Limitation of Liability; Indemnity

– To the fullest extent permitted by law, Happy Cony LLC’s liability for refunds or any claims arising out

of or relating to a Booking shall not exceed the amount actually paid by the Customer to Cony Car Rentals

LLC for that Booking.

– Customers agree to indemnify, defend, and hold Company harmless from any third-party claims, losses,

damages, or expenses (including reasonable attorneys’ fees) arising from the Customer’s violation of these

Terms, misuse of the Vehicle, or improper chargeback initiation.

15. Changes to This Policy

– Company may update this Policy at any time. The revised Policy will be posted at

https://conycarrental.com/refund-policy with a new Last Updated date. Any changes to significant refund

terms will be communicated to Customers with existing bookings where reasonably possible.

16. Contact & Escalation

For refund requests, disputes, or billing questions, please contact:

Billing Department – Happy Cony LLC

Email: billing@conycarrental.com

Phone: +1 (XXX) XXX-XXXX (Mon-Fri, 9:00 AM – 6:00 PM HST)

Mail: Happy Cony LLC, 1325 Middle Street, Honolulu, Hawaii 96819, United States

If you do not receive a timely response, escalate to refunds-escalation@conycarrental.com and include your

Booking ID and supporting documents.

17. Consumer Rights & Legal Notices

– This Policy is intended to comply with applicable U.S. consumer protection laws, including relevant Hawaii

statutes. Nothing in this Policy is intended to waive non-waivable consumer rights under applicable law.

Where consumer protection laws provide greater protections than set out here, such laws will apply.