Booking Policy
Effective Date: 10 October 2025
Last Updated: 10 October 2025
1. Overview
This Booking Policy governs all vehicle rental reservations ("Bookings") made through Happy Cony LLC (“Company,” “we,” “us,” or “our”), whether directly via our website (https://conycarrental.com), partner networks, or authorized agents.
By confirming a booking, the customer (“Customer,” “Renter,” “You”) agrees to comply with this Policy, our Terms & Conditions, Refund Policy, and all applicable U.S. and state laws.
All bookings are considered a legally binding rental agreement upon confirmation of payment.
2. Booking Channels
- Bookings can be made directly on our official website, through verified partners, or at physical rental counters (where applicable).
- Walk-in rentals without a confirmed online or authorized booking are not accepted.
- Third-party bookings are governed by both this Policy and the partner’s terms.
3. Information Accuracy
- Customers must provide accurate personal details including legal name, contact information, and payment details.
- False, incomplete, or misleading details may result in cancellation without refund.
- The Company may request ID, driver’s license, and proof of address before releasing the vehicle.
4. Booking Confirmation
- A booking is confirmed only after successful payment authorization and receipt of a confirmation email or SMS.
- Failed or declined transactions result in incomplete bookings.
- Suspicious bookings may be cancelled until payment verification.
5. Payment Terms
- Accepted payments: major credit/debit cards and approved digital wallets.
- Payments processed via PCI-DSS-compliant systems; no card details stored.
- Security deposit authorization may be required at pickup.
- All prices are in USD.
6. Driver Eligibility & Verification
- Minimum age: 21 years (25 for luxury/exotic vehicles).
- Valid U.S. or international driver’s license (passport required).
- Driving history may be verified.
- Additional drivers must be declared and approved.
7. Pickup Process
The renter must present:
- Valid driver’s license
- Credit/debit card used for booking
- Booking confirmation
Vehicles are inspected with the customer and existing damage documented.
Late arrivals over 2 hours without notice = No-Show (Refund Policy applies).
8. Vehicle Condition & Inspection
- Vehicles delivered clean and inspected.
- Report any damage before leaving.
- Return vehicle in same condition to avoid charges.
- No smoking or unauthorized pets.
9. Modification & Extension
- Changes subject to availability.
- Rate differences may apply.
- Extensions must be approved before return time to avoid fees.
10. Cancellation & Refund
- Cancellations follow our Refund & Cancellation Policy.
- Refund requests → support@conycarrental.com
- Refunds may be denied for violations or No-Shows.
11. Vehicle Substitution & Availability
- Company may substitute a similar or upgraded vehicle if needed.
- Customer may accept alternative or request refund.
12. Insurance & Protection
- State-mandated liability coverage included.
- Optional add-ons available.
- Customer responsible for understanding coverage.
13. Force Majeure
- Company not liable for delays due to natural events.
- Credits or refunds may be offered.
14. Fraud & Security
- Fraudulent bookings cancelled immediately.
- We cooperate with law enforcement.
15. Governing Law
Governed by Hawaii state laws. Venue: Honolulu County, Hawaii, USA.
16. Contact Information
Happy Cony LLC
Honolulu, Hawaii 96815, USA
Email: support@conycarrental.com
17. Legal Notice
This Booking Policy complies with FTC and Hawaii Consumer Protection Act. By confirming a booking, you accept all terms.